Chakshu or 1930? Where to Report a Scam Call in India

Use Chakshu on Sanchar Saathi to report suspected fraudulent communications, such as a fake KYC call or deceptive message. If money has already been lost to cyber fraud, call 1930 or report through the National Cyber Crime Reporting Portal, and alert the affected bank or payment provider promptly. Reporting a suspicious communication and reporting a financial loss are different tasks.

First establish what actually happened

Separate the message from your response to it. Did you only receive a call, click a link, disclose credentials, install an app, or transfer money? That sequence determines what needs immediate attention.

A threatening “electricity disconnection tonight” message can be suspicious even when you never pay. Preserve it without returning the call through the supplied number. Check your account through the provider’s app or a contact you found independently.

What a useful communication report contains

Chakshu covers suspected fraud communication received through channels such as calls, SMS and WhatsApp. Use the current form and describe the communication you actually received rather than guessing who was behind it.

• Keep the sender or calling number.
• Record the date, time and channel.
• Preserve the message or a screenshot.
• Describe what the caller asked you to do.

When money loss changes the priority

If a fraudulent transfer has occurred, act promptly through the cybercrime reporting route and your bank. Keep transaction references, the amount, destination details available in your own records and the sequence of events. A report does not guarantee a refund.

Do not wait for a suspected-communication report to become a money-recovery process. If a caller claims to be arranging a refund and requests another transfer, a PIN or remote control of your phone, verify the claim through the institution’s genuine support channel.

Make the next action independent of the message

Scams often create urgency so you use the contact route the sender supplies. Break that chain: open the genuine service yourself, check whether the account has a real issue and use the official support process.

A short written timeline helps when speaking with support: received message, action taken, account affected, payment reference and report number. Keep factual details separate from assumptions. That makes follow-up clearer and reduces the chance of repeating the scammer’s instructions.

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